Shipping policy

(1) If the customer is a consumer, the risk of accidental loss or accidental deterioration of the goods sold shall not pass to the customer until the goods are handed over, even in the case of sale by dispatch. We bear the shipping risk for consumers.

(2) If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods shall pass to the customer upon handover, in the case of sale by delivery to a place other than the place of performance, upon delivery of the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment.

(3) We reserve the right to withdraw from the contract in the event of incorrect or improper self-delivery. This shall only apply in the event that we are not responsible for the non-delivery and we have concluded a specific covering transaction with the supplier with due care. We shall make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded without delay.

(4) If we are prevented from fulfilling our obligations due to circumstances of force majeure which were not foreseeable at the time the contract was concluded and for which we were not responsible, such as strikes, unforeseeable operational disruptions or unavoidable shortages of raw materials as well as similar circumstances for which we are not responsible, we shall be released from our obligation to perform for the duration of this disruption. Agreed delivery periods shall be extended by the duration of the disruption. We shall inform the customer immediately of the beginning and end of circumstances of force majeure within the meaning of this provision. The right of both contracting parties to withdraw from the contract in accordance with the statutory provisions shall remain unaffected.

Shipping Costs